System Backup Package

A Company's biggest fear is losing all of its data and having to start over. We work with you to develop what we call a disaster recovery plan. Once we have a plan that meets your business needs and you are comfortable with it our team will provide you with a quote for implementation.

Once the backups have been setup we provide you with a check list on how to ensure your backups are being performed. The cost of not having your data is always greater then the cost of properly backing it up with time tested best of breed technology.

Items we cover with you

• System 'images' backups
• Emails & File backups
• Database backup procedures
• On-site & Off-site storage locations
• Server Backups

There is an initial $75 consultation fee for building the disaster recovery plan

Followed by an additional quote to complete the work

PC Cleanup Package

Highly used computer systems need to be cleaned anywhere from once every six months, to twice a year. Our PC Cleanup Package includes many things other companies do not include. We clean both inside and out of your computer and your programs are up to date. Once we have completed our clean up, you will be provided with an Assessment report that covers the condition of your computer. We inform you about your hard drive, cooling fans, air flow, and any errors in the systems logs we are seeing and provide recommendations.

What we look after

• Dust Remove from Inside the System
• Proper keyboard & screen cleaning
• Anti Virus Update & Scan
• Mal-ware/Spy-ware Removal
• Removal of 'Junk' Software
• Tips on Basic Cable Management

The PC Cleanup is $60 per system.

Ask for a discount to include a backup package.

- Michael Leger, IT Support

www.emonk.ca

Instant Remote Help

Instant Remote help is our most popular service. Simply collect as much details about the problem as possible and contact us at support@monk.ca.

Once we understand the priority of the issue, and the components affected we can then give you a estimated quote. We will then work with you in creating a trouble ticket and getting logged into your system to review the issue.

If the issues is not solved on the first call we will continue to perform more research into what we are seeing. Once the issue is resolved we will send you a follow up email outlining and explaining the issue and why we think the problem occurred. We will also include any recommendations we may have to prevent this issue from happening again.

Priority 1: 90% of your business is affected > We will contact you hourly until the issues is resolved

Priority 2: 50% of your business is affected > We will contact you twice a day until the issue is resolve

Priority 3: 10% of your business is affected > We will contact you once a week until the issue is resolved

If the problem with the computer is so severe that we cannot connect remotely then it is up to the client to decide for us to come in or close the ticket.

If the problem requires us to be on site, to resolve the issue we will offer the upgrade at a discounted price to upgrade to the On Site package.

If we are unable to fix the issue ourselves, you will not be charged and we will be willing to work with a 3rd party or manufacturer support free of charge.

These are rare but sometimes needed.

The cost is based on what type of product is being supported and the priority of the issue.

- Michael Leger, IT Support

www.emonk.ca

Tired of reformating your computer? Want the problem Repaired?

Tired of paying for someone else to reformat your computer? Tired of losing all your picture and other important files?

Its time to get that computer Fixed.

I have over 10 years of hands-on experience working with large companies in Canada and the United States - supporting all kinds of computer systems. I understand how important computers have become, and how to actually identify and fix a problem instead of just reinstalling like what most companies do.

Contact me today for a custom quote, weather it’s for business or your personal computer I won't break the bank to fix your computer.

I have experience in all versions of windows, networking experience, IP PBX(VoIP), and SQL.

Need a new project and want to make sure you’re buying the right products, I can help.

Contact me today Support@emonk.ca

- Michael Leger, IT Support

www.emonk.ca