On-site Help

On-site help is often needed when there is a physical problem with the computer's hardware or the system is not giving users access. We take great care to work with you on setting up a date and time to arrive at your business and understand how much of your time this takes up. Once we get a understanding of the problem we will provide you with a quote for the work. If materials are needed to be purchased it is up to the client or we can provide you with a receipt of the purchase. Once the issue is resolved we will provide a report outline what was the problem, what caused the problem and any recommendations we have to prevent the problem from happening again in the future.

If we are unable to fix the issue ourselves, you will not be charged and we will be willing to work with a 3rd party or manufacturer support free of charge. These are rare but sometimes needed.

*Re-installations of operating systems such as windows are not considered a part of the on-site help package.

On-site work starts at $100

- Michael Leger, IT Support

www.emonk.ca